Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how 95ph ("we," "us," "our," or the "Company"), a PAGCOR-licensed online casino and sports betting platform operating at https://95ph.cam, collects, uses, processes, stores, discloses, and protects personal information of users ("you," "your," or "Player") who access or use our services. This Privacy Policy applies to all personal data collected through the 95ph website, mobile applications, customer support channels, and any other platforms or services we operate.

By creating a 95ph account, accessing our Platform, or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. This Privacy Policy is incorporated into and forms part of our Terms and Conditions. If you do not agree with any aspect of this Privacy Policy, you must not use our services.

95ph is committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable Philippine laws governing data protection and privacy. We implement appropriate technical and organizational measures to ensure that personal data is processed lawfully, fairly, and in a transparent manner.

2. Data Controller Information

For the purposes of this Privacy Policy and applicable data protection laws, 95ph acts as the data controller responsible for your personal information. Our contact details for privacy-related inquiries are:

• Company Name: 95ph
• Website: https://95ph.cam
• Email: [email protected]
• Data Protection Officer Contact: Available upon request through customer support

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us through the channels listed above. We are committed to responding to all legitimate privacy inquiries within fifteen (15) business days.

3. Personal Information We Collect

95ph collects various categories of personal information necessary to provide gaming services, comply with legal obligations, and improve user experience. The types of personal data we collect include:

3.1 Information You Provide Directly

When you register for a 95ph account, interact with our services, or contact customer support, you voluntarily provide personal information including:

• Account Registration Data: Full name, date of birth, gender, email address, mobile phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued identification such as Philippine passport, driver's license, national ID, or other documents required to verify your age and identity.
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment card details (if applicable), transaction history, deposit and withdrawal records.
• Communication Records: Contents of messages sent through customer support channels, live chat transcripts, email correspondence, feedback submissions, and survey responses.
• Gaming Preferences: Favorite games, betting history, gaming patterns, participation in promotions, and bonus usage.

3.2 Information Collected Automatically

When you access or use the 95ph Platform, certain information is automatically collected through cookies, server logs, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, features used, time spent on the Platform, clickstream data, referral sources, search queries, and interaction patterns.
• Location Data: IP address, geographic location (country, city, region) derived from IP address or GPS data if location services are enabled on your device.
• Technical Data: Internet service provider, connection speed, browser settings, language preferences, time zone, and cookies or similar tracking identifiers.

3.3 Information from Third Parties

In certain circumstances, we receive personal information from third-party sources including:

• Payment Processors: Transaction confirmation, payment status, and fraud prevention data from GCash, PayMaya, banks, and other financial service providers.
• Identity Verification Services: Age verification, identity authentication, and fraud screening results from third-party verification providers.
• Affiliate Partners: Referral information if you access 95ph through an affiliate link or marketing campaign.
• Public Sources: Information from public databases or registries used for compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.

4. How We Use Your Personal Information

95ph processes your personal data for specific, legitimate purposes necessary to provide services, comply with legal obligations, and maintain Platform security. We use collected information for the following purposes:

4.1 Service Provision and Account Management

• Create, maintain, and manage your 95ph account.
• Process deposits, withdrawals, and other financial transactions.
• Enable access to casino games, sports betting, and other gaming services.
• Track gaming history, maintain accurate records, and calculate winnings or losses.
• Process bonuses, promotions, and loyalty rewards.
• Provide customer support and respond to inquiries or complaints.

4.2 Legal and Regulatory Compliance

• Verify your age and identity to comply with PAGCOR regulations and Philippine law.
• Conduct know-your-customer (KYC) and anti-money laundering (AML) checks.
• Maintain records required by gaming regulators and tax authorities.
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities.
• Respond to legal requests, court orders, or regulatory investigations.
• Enforce our Terms and Conditions and protect our legal rights.

4.3 Security and Fraud Prevention

• Monitor account activity for suspicious behavior or unauthorized access.
• Implement security measures to protect against cyber threats and data breaches.
• Investigate disputes, claims, or suspected violations of our policies.
• Maintain audit logs for security and compliance purposes.

4.4 Marketing and Communications

• Send promotional offers, bonus announcements, and special deals (with your consent).
• Provide updates about new games, features, or Platform improvements.
• Send transactional notifications regarding account activity, deposits, withdrawals, or policy changes.
• Conduct surveys to gather feedback and improve services.

4.5 Platform Improvement and Analytics

• Analyze usage patterns to understand user preferences and improve functionality.
• Conduct research and statistical analysis to enhance gaming offerings.
• Test new features, games, or services before public release.
• Optimize Platform performance, loading times, and mobile responsiveness.

5. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012 and applicable data protection laws, 95ph processes personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions) and provide gaming services you request.
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, AML/KYC requirements, and tax reporting obligations.
• Consent: You have provided explicit consent for specific processing activities such as marketing communications or optional data collection.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, Platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.

Where we rely on consent as the legal basis for processing, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6. Data Sharing and Disclosure

95ph does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share personal data with carefully selected third parties under the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other financial institutions that process deposits and withdrawals.
• Game Providers: Software companies that supply casino games and sports betting platforms.
• Identity Verification Services: Providers that verify age, identity, and perform fraud screening.
• Cloud Hosting Providers: Companies that host our servers and store data securely.
• Customer Support Tools: Live chat platforms, email services, and ticketing systems.
• Analytics Providers: Services that help us understand Platform usage and user behavior.

These service providers are bound by contractual obligations to process personal data only as instructed by 95ph and to implement appropriate security measures. They are prohibited from using your data for their own purposes.

6.2 Regulatory and Legal Authorities

We disclose personal information to regulatory bodies, law enforcement agencies, and other authorities when required by law or necessary to:

• Comply with PAGCOR reporting requirements and audits.
• Respond to subpoenas, court orders, or legal processes.
• Cooperate with criminal investigations or anti-money laundering inquiries.
• Enforce our Terms and Conditions or protect our legal rights.
• Prevent fraud, illegal activities, or threats to public safety.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

6.4 With Your Consent

We may share your personal information with other third parties when you have provided explicit consent for such disclosure.

7. Data Security Measures

95ph implements comprehensive security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption protocols.
• Secure Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Access Controls: Only authorized personnel with legitimate business needs can access personal information, subject to strict confidentiality obligations.
• Authentication: Account access requires secure passwords, and we encourage the use of two-factor authentication for enhanced security.
• Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential risks.
• Incident Response: We maintain incident response procedures to quickly detect, contain, and mitigate data breaches.

While we implement industry-standard security measures, no system is completely secure. You share responsibility for maintaining account security by using strong passwords, not sharing credentials, and promptly reporting suspicious activity.

8. Data Retention and Deletion

95ph retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you. Regulatory requirements may necessitate longer retention in specific cases.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request copies of the personal data we hold about you and information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention requirements.
• Right to Object: You may object to processing of your personal data for marketing purposes or based on legitimate interests.
• Right to Data Portability: You may request transfer of your personal data to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise these rights, contact 95ph customer support at [email protected]. We will respond to legitimate requests within fifteen (15) business days. Note that certain rights may be limited by legal obligations or legitimate business needs.

10. Cookies and Tracking Technologies

95ph uses cookies, web beacons, and similar technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for Platform functionality, account login, and security. These cannot be disabled without affecting service availability.
• Performance Cookies: Collect anonymous data about Platform usage to improve performance and user experience.
• Functionality Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional offers (with your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored.

11. International Data Transfers

Your personal information is primarily stored on servers located in the Philippines. However, some service providers may process data in other countries. When personal data is transferred internationally, we ensure adequate safeguards are in place through:

• Standard contractual clauses approved by Philippine authorities.
• Contracts requiring equivalent data protection standards.
• Verification that recipient countries provide adequate data protection.

We do not transfer personal data to countries that lack adequate data protection unless legally required and with appropriate safeguards.

12. Children's Privacy

95ph services are not directed to individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. If we discover that personal data has been collected from someone under 21, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to 95ph should contact us immediately.

13. Changes to This Privacy Policy

95ph reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to registered users.
• Prominent notice on the 95ph Platform.
• Updated "Last Reviewed" date at the top of this policy.

Your continued use of 95ph services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

14. Contact Information for Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

• Email: [email protected]
• Subject Line: "Privacy Inquiry - [Your Username]"
• Response Time: Within 15 business days

If you are not satisfied with our response to privacy concerns, you may file a complaint with the National Privacy Commission of the Philippines.